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Great Social Media PR Response

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EA games creates great products, the millions of players and probably billions of hours that have been played on them can attest to that. But as with any software development there’s going to be some  bugs that quality assurance doens’t catch.

They had a bug in their game that allowed Tiger Woods to walk on water and it the ball. One of their fans posted a video on YouTube pointing this bug out.  Here’s that video:


http://www.youtube.com/watch?v=h42UeR-f8ZA

Now they could have ignored it and just released a fix in their next update and honestly no one would have not purchase their game. Things like this happen and 99 out of 100 gamers could have cared less. But they responded with a video of their own showing why it wasn’t a bug.


http://www.youtube.com/watch?v=FZ1st1Vw2kY

This video was an amazing response and judging by the almost 4 million views that it’s received it has garnered EA tons of great publicity and their fanbase has responded. Check out all of the positive comments. Really a masterful move on EA’s part. What do you think about their response?